Push notifications don't arrive
Push is a Chaser feature, has to be turned on on each device, and needs notification permission.
Check the Push row
Open Alerts and look at the Push row under Deliver via. The line under it says what's wrong:
| What it says | What to do |
|---|---|
| On for this device | Push is working here. Check the other points below. |
| Phone notifications, with a Chaser label | Push is part of Chaser. See Plans: Free and Chaser. |
| Add Polar Lights to your home screen first | On an iPhone or iPad, push only works from the Home Screen. See Get Polar Lights. |
| Blocked: allow notifications in Android Settings › Apps › Polar Lights | Notifications are turned off for the Android app. Turn them on there, then turn Push on again. |
| Blocked in your browser settings | Allow notifications for polarlights.io in your browser's site settings, then turn Push on again. |
| Not supported in this browser | Use a different browser, or the Android app. |
| Coming soon to the Android app | This version of the app is older than push alerts. Update Polar Lights from Google Play. |
Turn it on on each device
Push is set per device. Turning it on on your phone doesn't turn it on on your computer, and the other way round. If you reinstall the app or clear the browser's data, turn it on again.
Android: battery saving
Some Android phones hold back notifications from apps they think you don't use. In Settings → Apps → Polar Lights → Battery, choose Unrestricted (the wording differs between phone makers). Also check that Do Not Disturb isn't on at night.
Still nothing
If Recent alerts on the Alerts page lists alerts that never arrived as notifications, turn Push off and on again on that device. If that doesn't help, contact support. For alerts that were never sent at all, see I didn't get an aurora alert.