I can't sign in
What each sign-in message means, how to reset your password, and what to do if you used Google.
What the message means
| Message | What to do |
|---|---|
| That email and password don't match an account. | Check the email for typos. If you've forgotten the password, reset it (below). If you created the account with Google, tap Google instead. |
| Confirm your email first. Check your inbox for the link. | Open the link in the email we sent when you created the account. Check spam if it isn't in your inbox. |
| An account with that email already exists. Sign in instead. | You already have an account. Choose Sign in, or reset the password. |
| Too many attempts. Wait a few minutes and try again. | Wait a few minutes before trying again or asking for another email. |
| Can't reach the account service right now. | Check your connection and try again. |
| No Google account on this phone. | In the Android app, Google sign-in uses the accounts on your phone. Add yours in Android Settings → Passwords & accounts, or sign in with email. |
Reset your password
- Choose Sign in, then Forgot your password?
- Enter your email and tap Send reset link.
- Open the link in the email and choose a new password of at least 8 characters.
You'll see the same message whether or not an account exists for that email, so nobody can use the form to find out who has an account. If no email arrives, check spam, and check you used the address you signed up with.
Signed in, but your places or plan are missing
You may be signed in to a different account, for example one made with Google and another with a password. Open You to see which email you're signed in with, log out and sign in with the other one.