Location isn't found, or shows the wrong place

"Location permission was denied"

Polar Lights asked for your location and the answer was no. You can either search for your town instead, using Search a town, or allow location and try Use my current location again:

• Android app: Settings → Apps → Polar Lights → Permissions → Location.
• iPhone or iPad: Settings → Privacy & Security → Location Services, then Safari Websites (or Polar Lights, if you added it to the Home Screen).
• A browser on a computer: the padlock or site icon next to the address, then the location setting for polarlights.io.

"Could not get your location"

Your device didn't find a position in time. This happens indoors and with location services switched off. Try again by a window, or search for your town.

It shows the wrong place

Computers usually work out their location from the network, which can be tens of kilometres out. Search for your town instead, or tap the right spot on the map and choose Set as Home.

Showing a different place from Home

The Tonight card shows the place named at its top. Tap the name to switch back to Home or to another saved place. See Set your Home location.

"You've reached your plan's location limit"

The Free plan holds one place, so save it as Home to replace the current one, or remove a place first. Chaser holds ten.