The map or globe is blank or slow
Reload, check your connection, switch to the flat map if the 3D globe won't start, and turn on the Aurora layer.
Nothing shows on the map
- Reload the page, or close and reopen the app.
- Check your connection. When you're offline the map shows Offline · showing the last saved map data, and updates when you're back online.
- Basemap failed to load means the map background couldn't be fetched. Reload to try again.
The aurora is missing
Open Map layers and check that Aurora is on. If the map says Aurora data is unavailable right now, NOAA's aurora forecast couldn't be reached. It comes back on its own, usually within minutes.
Quiet nights can also look empty: the aurora may be a thin ring close to the pole.
The 3D globe won't start
This browser can't show the 3D globe. Switch to 2D. means your browser or device has 3D graphics (WebGL) turned off or unsupported. Open Map view and choose Flat map. Turning on hardware acceleration in your browser's settings often fixes it.
It's slow
The globe and the City lights and Clouds layers need the most data and processing. On an older phone or a slow connection, use the Flat map and turn off layers you don't need.