I paid, but Chaser isn't switched on

Paid through Google Play

• "Google Play is still confirming your payment." Some payment methods take a while. Chaser switches on as soon as Google confirms it.
• "The purchase didn't go through." If Google Play did charge you, Chaser is applied automatically the next time you open the app while signed in.
• "This Google account already has a Chaser subscription." The subscription belongs to the Polar Lights account that bought it. Sign in with that account.
• "Memberships can't be bought in this version of the app." Update Polar Lights from Google Play.

To see or cancel the subscription, open You → Plan & billing → Manage in Google Play.

Paid by card on the website

Chaser usually switches on within a few seconds of finishing Stripe's checkout. If it doesn't, reload the page. Checkout was cancelled. Nothing was charged. means the payment wasn't completed; you can start again from Plans.

A payment didn't go through later

If your plan shows that the last payment failed, update your card (Manage billing) or your Google Play payment method (Manage in Google Play) to keep Chaser.

Signed in to the right account?

Chaser belongs to the account that paid for it. If you have more than one account, for example one with Google and one with a password, check which one you're signed in with in You.

If Chaser still isn't on, contact support and tell us roughly when you paid and how.